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FAQ

What's the shipping time of my products?

Our products are located in an UK fulfillment centre, all orders before 12:00 will get send out the same day. Because of this the average delivery time is around 1 to 2 days. To check you shipment you can always follow your track and trace code you received in your inbox.

I want to return my pillow, is that possible?

Of course! You have 30 days time to test our pillow and the period starts on the day you receive the product at home. You can arrange a return shipment by going to this page and by simply following the steps.

Do you offer warranty?

Yes! We offer a 5-year warranty on our memory foam. You can easily claim your warranty by going to this page.

Is it safe to pay?

Yes, we guarantee a safe checkout by offering payment methods where you always have the right to get your payment back if anything went wrong. We also have a SSL certificate to encrypt communications between the end-user (you) and the server.

I have a complaint or am dissatisfied, what can I do?

We're sorry something didn’t go right! Please contact us via e-mail help@comfycentre.com and tell us what went wrong. We will find a suitable solution for you!